Privacy policy

Privacy Policy – Subh ElKhan

Last updated: January 9, 2026

Subh ElKhan operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a secure and well-organized shopping experience.
The Subh ElKhan store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, process, and share your personal information when you visit our website, use the Services, make a purchase, or contact us in any way.
If there is any conflict between the Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection and processing of personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how your information is collected, used, and shared as described below.

Personal Information We Collect or Process

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information:

  • Contact Information: such as name, billing address, shipping address, phone number, and email address.

  • Payment Information: such as payment method details, transaction data, and payment confirmations. We do not store credit or debit card details on our servers.

  • Account Information: such as username, password, preferences, and settings.

  • Transaction Information: including products viewed, added to cart, purchased, returned, exchanged, or canceled, as well as order history.

  • Communications: information you provide when contacting customer support.

  • Device Information: such as device type, browser type, IP address, and other technical identifiers.

  • Usage Information: related to how and when you interact with the website or Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically through cookies and similar technologies when you use the website.

  • From service providers who help us operate or improve the Services.

  • From third parties, where permitted by law.

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving Services

To process orders, handle payments, manage accounts, remember preferences, send order notifications, arrange shipping, manage returns and exchanges, and improve your shopping experience.

Marketing and Advertising

To send promotional communications (where permitted) and display personalized advertisements based on your interactions with the website.

Security and Fraud Prevention

To protect accounts, secure transactions, detect fraudulent or unlawful activity, and safeguard our Services and users.

You are responsible for keeping your account information confidential and should not share your login credentials with others.

Communication

To respond to inquiries, provide customer support, and maintain our business relationship with you.

Legal Obligations

To comply with applicable laws, respond to legal requests, enforce our policies, or protect our rights and the rights of others.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, analyze performance, measure traffic, and deliver more relevant content and advertisements.

We may use third-party analytics and advertising tools, including advertising and social media platforms such as TikTok, which may collect information about your interactions with the website for analytics, ad performance measurement, and campaign optimization.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Sharing Personal Information

We may share your personal information in the following cases:

  • With Shopify and trusted service providers acting on our behalf (such as payment processing, shipping, analytics, and technical support).

  • With marketing and advertising partners to deliver relevant ads, subject to their privacy policies.

  • When you request or consent to sharing information with third parties.

  • With affiliated companies.

  • To comply with legal obligations or protect our rights and Services.

Relationship with Shopify

Our store is hosted on Shopify, which may collect and process certain personal information to provide and improve its services.
Your data may be transferred to or processed in countries outside your country of residence.

For more information, please review Shopify’s Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party websites or platforms that we do not control. We are not responsible for their privacy practices or content and encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us so we can delete it.

Data Security and Retention

No method of data transmission or storage is 100% secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Opt out of marketing communications

We may still send non-promotional messages related to your account or orders.

Complaints

If you have concerns about how your personal information is handled, please contact us.
You may also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence, using legally recognized transfer mechanisms where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

Email: info@subhelkhan.com
Address: 13 El-Gawar Street, off Gholam Street, Al-Hussein Square,
Al-Hussein, Cairo 11023, Egypt